Frequently Asked Questions
Q: What are your delivery timelines?
A: We deliver within 3-5 business days in Delhi NCR region only
Q: Do you offer Cash on Delivery (COD)?
A: Yes! COD is available for all orders. No advance payment required.
Q: What is your return policy?
A: We accept returns for defective products within 7 days of delivery. Please inspect your order upon delivery and contact us immediately if there are any issues.
Q: Do you offer bulk discounts for return gifts?
A: Yes! We offer special pricing for bulk orders of 20+ items. Contact us at support@smartsphere.in or call us for customized quotes.
Q: How can I track my order?
A: Once your order is shipped, you'll receive a tracking number via email. You can use this to track your order on our website or the courier's website.
Q: Are your products safe for children?
A: Yes! All our products are made from non-toxic materials and are age-appropriate. We clearly mention age recommendations on each product.
Q: Do you ship outside Delhi NCR Region?
A: Currently, we only ship within Delhi NCR Region. More shipping locations are coming soon!
Q: How do I cancel my order?
A: You can cancel your order anytime before it's dispatched by calling us or sending an email. Once dispatched, your order cannot be cancelled.
